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Built to weather anything
A roof you trust. Support you can count on. Learn how your warranty protection works, or tell us about a concern with a roof we installed.
Warranty information
Coverage
Your roof is covered in two separate ways. Knowing which one applies helps us route your concern to the right place.
01 / Big Bear
Covers defects in our installation, subject to your written warranty:
Your certificate defines the term, eligibility, and available remedy.
Request Warranty Service
02 / Manufacturer
A separate warranty from the product maker for qualifying manufacturing defects:
Enhanced coverage applies only if it is documented for your roofing system.
Request Warranty ServiceLimitations
Not every roofing concern is a warranty issue. This page explains how requests work — it doesn’t create or change your warranty.
Wind, hail, fallen branches, and similar events may need a separate repair or an insurance review.
Normal wear, debris buildup, and drainage problems may not be covered.
Solar panels, new roof penetrations, or later alterations may affect coverage.
Structural movement, condensation, and unrelated components need a cause-specific assessment.
If a visit or repair carries a charge, ask us for a written explanation and price before approving any work. Questions? Call (360) 803-1509.
How it works
Send the property address, a description of the concern, and any photos you’ve taken safely.
We check your project records and may follow up with questions.
If appropriate, we arrange an inspection or repair. Coverage is decided after review.
Call (360) 803-1509 — the request form isn’t monitored for emergencies. Stay away from sagging ceilings and electrical hazards, and please don’t climb onto the roof.
Warranty request
Use this form for a concern with a roof Big Bear Exteriors installed. We’ll match it to your project records and get back to you about the next step.
Fields marked * are required. You don’t need to know the cause — just tell us what you’re seeing.
We’ll review your project records and follow up using the contact details you provided. If water is coming in, please call (360) 803-1509.
FAQ
The length of your workmanship warranty is in your project agreement and warranty certificate. Manufacturer product warranties have their own, separate terms. If you can’t find your documents, contact us with the property address and we’ll look up your project.
No. A leak can come from an installation issue, a product defect, storm damage, or another condition in the building. We review the details to find the likely cause before coverage is decided.
Yes. Send us the property address and a short description of the concern, and we’ll help you understand the next step.
It depends on the terms of your workmanship warranty and the manufacturer’s warranty. Contact us before the sale so we can check what applies to your roof.
Timing depends on our review, how urgent the problem is, the weather, and access to the property. If water is coming in right now, call (360) 803-1509 rather than waiting on the form.
Roofing resources
The signs that point to a repair, the signs that point to a new roof, and how to weigh the cost of one against the other.
A practical checklist for reading — and comparing — roofing estimates so you know exactly what you’re paying for.
The factors behind roof replacement pricing, and why two similar-looking roofs can cost very different amounts.
Licensed · Bonded · Insured
No-pressure estimates for homes in Vancouver, WA and Portland, OR.
